1. Introduction

At Navyug Tailors Behror, we aim to ensure that our customers are satisfied with our tailoring services. This Refund and Return Policy outlines the conditions under which refunds and adjustments are handled. Please read carefully to understand our policies.

2. Custom Orders and Refund Eligibility

Since our products are custom-made to each customer’s measurements and design specifications, we generally do not accept returns or offer refunds on completed orders. Refunds may be considered under the following conditions:

  • Defective Product: If a garment is found to have manufacturing defects (e.g., stitching issues, fabric flaws) attributable to Navyug Tailors Behror, we will repair the garment at no extra cost or issue a partial or full refund, depending on the defect.
  • Incorrect Order: If the garment does not match the confirmed order specifications (e.g., incorrect style or measurements) due to our error, we will make necessary corrections without additional charges or consider a refund.

3. Fitting Adjustments

If a garment requires minor adjustments for better fit, we offer one complimentary fitting adjustment within 7 days of order collection. Additional adjustments may incur extra charges.

4. Non-Refundable Situations

Refunds are not provided under the following conditions:

  • Incorrect Measurements Provided by Customer: If the measurements given by the customer were inaccurate, Navyug Tailors Behror cannot be held responsible, and the order will not be eligible for a refund.
  • Change of Mind: Refunds or returns will not be provided if the customer changes their mind about the garment after production has started or is complete.
  • Damage Due to Customer’s Handling: Navyug Tailors Behror is not responsible for damages occurring after the garment has been picked up or delivered, including damages from washing, ironing, or other handling.

5. Return Process

If you believe your order qualifies for a return or refund, please contact us within 7 days of receiving the garment:

  • Step 1: Contact us by phone or email with your order details and a description of the issue.
  • Step 2: Return the garment to our store for inspection.
  • Step 3: We will inspect the garment and notify you within 3 business days of our decision.

6. Refund Processing

Approved refunds will be processed within 7 business days through the original payment method, or as store credit, based on customer preference.

7. Contact Us

For any questions about this Refund and Return Policy, please contact us